Features
Everything a hotel needs to run its reputation.
Read the reviews, answer them in your own voice, work out what they mean, and know where you stand against the hotel down the road. Every feature below is included at every property count - there is no analytics tier and no automation add-on.
Respond to reviews
Review Inbox
Every platform's reviews in one workspace
Google, Booking.com, Tripadvisor and OTA reviews land in one two-pane workspace.
Read moreBrand Voice
Replies that sound like your property
Your brand voice is how your property speaks to guests.
Read moreSmart Snippets
Teach it your recurring topics once
Describe how to handle recurring topics (expensive parking, no vegan breakfast) and Revinsta weaves the right answer into replies naturally, with different wording every time.
Read moreAutomation
Auto-handle the easy ones, flag the rest
Build rules by platform, rating and timeframe.
Read moreAnalytics & insights
Analytics
What guests love, and what costs you stars
The ReputationIQ score, sentiment and topic analysis, and an AI executive summary tell you what guests love and what's costing you stars, per property and across your group.
Read moreMulti-Property Analytics
Every property ranked on one screen
Run more than one property and the question stops being "how are we doing" and becomes "which one do I drive to on Monday." Portfolio View ranks every property by reputation health, shows the movement since last month, and names the categories dragging each one down.
Read moreCompetitor Analysis
How you score against your compset
A 4.3 is good or bad depending entirely on what the other four hotels on your street are scoring.
Read moreGather & showcase
Surveys
Route happy guests to a public review
Conversion-optimized surveys route happy guests to a pre-drafted public review and unhappy guests to private recovery - over email, link or QR, in any language.
Read moreReview Widgets
Show your ratings where it converts
Embed a floating or inline widget on your website to signal trust from the OTAs you choose and turn browsers into direct bookings.
Read moreNo feature gates
One price, the whole product.
Every plan carries every feature. The only thing that changes with the size of your portfolio is the per-property rate, and it goes down.
- Unlimited users - every GM, every duty manager, the owner
- Every review platform, with full review history
- All 30+ reply languages
- Brand Voice, Smart Snippets and Automation rules
- Review Analytics, Portfolio View and Compset Benchmark
- Surveys, Review Widgets and the AI Research Assistant
- Google Business Profile posting
- Exports and owner-ready PDF reports
See it running on your own reviews.
Connect your hotel and every review you have arrives with a reply already drafted, in about ten minutes.