Find out exactly what is costing you stars.

A single score for a property's reputation health that combines rating, review volume, recency, response rate and sentiment trend. It exists so you can compare two properties, or the same property month over month, without holding five separate numbers in your head - not to replace them.

A score tells you how a category is rated. Impact tells you how many rating points it is costing you, which folds in how often guests mention it at all. A 62% on something two guests raised barely moves your average; a 74% on the thing in half your reviews is your whole problem.

Yes, and this is the part that makes it usable. Every category opens into the quotes that produced it, so you can check the machine's work rather than take its word - and walk into an ops meeting with evidence instead of an opinion.

Yes. Group overview shows every property with period-over-period movement, and category impact can be read per property or across the whole portfolio - useful when the same supplier or the same policy is dragging three hotels down at once.