Guest Intelligence
Ask anything about your guests. Get a real answer.
Type a question the way you would ask a colleague - "what changed about breakfast since we switched supplier?" - and get an answer drawn from every review, survey and comment you have, with the guest quotes it used and a chart you can put in front of your team.
- 7-day free trial
- No credit card
- Set up in about 10 minutes
Your guests have already told you what is wrong with your hotel. It is sitting in two years of reviews and survey responses that nobody has the time to read properly.
Getting it out usually means a dashboard: pick a date range, pick a category, read a number, work out what the number means. That works when you already know what you are looking for. It is no use for the questions managers actually have, which sound like "did the new mattresses make any difference?"
Ask that question in your own words and get the answer from your own feedback - with the guest comments it came from, so you can check it, and a chart you can put straight in front of a head of department.
How it works
Guest Intelligence, step by step.
- 1
Ask the question you actually have
In plain English, the way you would ask a colleague. "What are guests saying about parking?" "Did breakfast improve after March?" "Which of my properties has the worst check-in experience?" No filters to set and no report to configure first.
- 2
Get the answer, and the evidence
A direct answer, the guest quotes it came from, and the chart that makes the point. You can read the sentences behind every claim, which is the difference between something you can act on and something you have to trust.
- 3
Send it on
Turn any answer into a formatted PDF for an owner, a GM or a head of department. Recipients do not need a Revinsta account to read it.
What you get
Included at every property count.
- Ask in plain language; no filters, no query builder, no report to configure
- Answers cite the guest comments behind them, so you can check the working
- Charts and comparisons generated on the spot - this month vs last, property vs property
- Works across reviews, surveys and your whole portfolio at once
- Turn any answer into a formatted PDF for an owner or a department head
Questions
About guest intelligence.
Anything your guests have written about. Recurring complaints, whether a change you made landed, how one property compares with another, what your best reviews have in common. If the answer is somewhere in your feedback, it can find it - and if it is not, it says so rather than inventing one.
Your own reviews, survey responses and guest comments across every connected platform and every property. Not industry averages and not a general model's opinion about hotels - your data, with the quotes shown so you can verify it.
The dashboard answers the questions we anticipated. This answers the one you actually have, including the awkward specific ones nobody builds a chart for. Most people use both: the dashboard to notice something moved, this to find out why.
Yes, and it is most useful there. Asking one question across fifteen properties at once is the thing that is genuinely impossible by hand.
Something we haven’t covered? Ask us directly.
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Seven days free, everything switched on, no credit card. You’ll know inside ten minutes whether it sounds like your hotel.