Surveys
Turn happy guests into five-star reviews.
Conversion-optimized surveys route happy guests to a pre-drafted public review and unhappy guests to private recovery - over email, link or QR, in any language.
- 7-day free trial
- No credit card
- Set up in about 10 minutes
The guests most likely to write about you unprompted are the ones you let down. Someone who had exactly the stay they expected feels no urge to go and find your Google listing. So the public record tilts, and it tilts against you.
Asking helps, but only if you ask well. A survey that arrives three weeks later, in the wrong language, with fourteen questions, gets deleted.
Ask while the stay is fresh, in the guest's own language, in one question. A guest who had a good time is offered a review with the words already drafted from what they just told you. A guest who had a problem reaches your team instead of your listing.
How it works
Surveys, step by step.
- 1
Ask while it's fresh
Five-star or NPS, one question to start, sent by email, shared link or a QR code at the desk or in the room. AI follow-up questions dig into whatever the guest actually raised rather than marching through a fixed list.
- 2
Route by what they said
A happy guest is offered a public review with a draft already written from their own words - the friction that normally loses you the review. An unhappy guest reaches a private contact capture and your team, not your listing.
- 3
Track what it earned
Opens, completions and conversions to public reviews, so you can see whether the ask is working rather than assuming it is.
What you get
Included at every property count.
- 5-star or NPS, with AI follow-up questions
- Happy → public review draft; unhappy → contact capture
- Share by link or QR; track opens & conversions
Questions
About surveys.
It is a fair question and worth being precise about. Review gating means suppressing negative feedback - blocking unhappy guests from reaching a public listing. Nobody is blocked here: every guest can post publicly whenever they like, and the private route is an offer of recovery rather than a diversion. What the survey changes is who is reminded and handed a draft, which is the part that fixes the skew.
While the stay is still fresh - the day of checkout or the morning after tends to outperform anything later by a wide margin. A survey that arrives a fortnight on reads as admin.
The same 30+ languages as replies. A guest who wrote to you in Italian gets an Italian survey and, if they are happy, an Italian review draft.
Something we haven’t covered? Ask us directly.
Explore more
All features →Review Inbox
Google, Booking.com, Tripadvisor and OTA reviews land in one two-pane workspace.
Read moreBrand Voice
Your brand voice is how your property speaks to guests.
Read moreSmart Snippets
Describe how to handle recurring topics (expensive parking, no vegan breakfast) and Revinsta weaves the right answer into replies naturally, with different wording every time.
Read moreTry Surveys on your own reviews.
Seven days free, everything switched on, no credit card. You’ll know inside ten minutes whether it sounds like your hotel.