AI-first, in how we build and what we ship
We use AI to do the reading and the drafting because that is the part that doesn't scale with a human. It is not a feature bolted onto a CRM - it's the reason the product exists.
Company
We think every guest deserves a reply.
Revinsta started with a simple frustration: hotels do the hard work of earning a great stay, then lose the credit because nobody has time to answer the reviews. A thoughtful reply is worth as much as the review itself, and it almost never gets written.
So we built an AI-first platform that reads every review across every site, drafts a reply in your hotel’s own voice and the guest’s own language, and hands your team a queue where the only job left is to read and approve. What used to be an evening is now ten minutes.
We are AI-first in how we build and in what we ship, but the guardrails are human: you set the voice, you approve the words, and nothing goes out that you did not sign off on.
What we hold to
Four commitments you can check for yourself.
Human guardrails, always
You set the voice, you approve the words, and nothing goes out that you didn't sign off on. Reviews that need a manager get flagged and held back rather than answered fluently on your behalf.
Hospitality only
We don't also serve dentists and car dealers. Every decision in the product assumes an OTA, a compset, a GM running more than one property, and a two-star that is really an ops ticket.
Pricing you can read without us
The whole price list is on the pricing page with a calculator next to it. No demo gate, no "contact sales to unlock analytics", no discount that depends on how hard you push.
What we build
Revinsta is AI hotel reputation management software. It collects your guest reviews from Google, Booking.com, Tripadvisor, Expedia, Airbnb and the other platforms your guests use into a single review inbox, drafts a reply to each one in your property’s own brand voice and in the guest’s own language, and lets you automate the routine ones while the hard ones wait for a person.
Underneath that, guest review analytics turn a year of reviews into a ranked list of what is costing you stars, with the quotes behind every number. Groups get multi-property reporting and competitor benchmarking, so a portfolio is one screen rather than six dashboards.
It is built for hospitality and nothing else - hotels, B&Bs, guesthouses, serviced apartments, vacation rentals and the groups that run them. We do not also serve dentists and car dealers, and the product assumes throughout that you have an OTA mix, a compset and a two-star that is really an ops ticket.
Work with us, or talk to us
Whether you run one boutique hotel or a hundred, we would love to hear how you handle guest feedback today.