Review Inbox
Every review in one place, already answered.
Google, Booking.com, Tripadvisor and OTA reviews land in one two-pane workspace. Generate a reply, tweak it, and publish back to the platform in two clicks.
- 7-day free trial
- No credit card
- Set up in about 10 minutes
Your reviews arrive in four or five different places. Google, Booking.com, Tripadvisor, Expedia, and whichever OTA was added last year - each with its own login, its own alerts and its own reply box.
That is why reviews go unanswered. Not because you don't care what guests think, but because answering them means finding the right password at the end of a long day, five times over.
Revinsta puts every review in one place, with everything that guest ever wrote about you beside it. Each one arrives with a reply already written in your hotel's voice, in the language the guest used. Your job stops being "write eleven replies" and becomes "read eleven and send them."
How it works
Review Inbox, step by step.
- 1
Connect your listings
Everything a guest has ever written about you - across Google, Booking.com, Tripadvisor and the rest - is in front of you within minutes. Your whole history, not just what arrives from today. Nothing to install and nothing for your PMS provider to approve.
- 2
Reviews arrive pre-drafted
Each review lands with a reply already written in your brand voice, in the guest's own language, with an English version alongside so you always know what you are approving. Filter by property, platform, star rating, sentiment or date to work through them the way you think.
- 3
Approve and publish back
Read, change a word if you want, approve. Replies publish straight back to Google Business Profile once you have authorised it; for platforms without a public reply API the finished text is copied and your listing opened, so posting takes seconds.
What you get
Included at every property count.
- All sources in one place, filterable by property, platform, rating, sentiment or date
- Generate → edit → send, without leaving the inbox
- Works in every language
- Multi-user, multi-property, role-scoped access
Questions
About review inbox.
Google, Booking.com, Tripadvisor, Expedia, Airbnb, Yelp, Agoda and Hotels.com, with more added regularly. Google Business Profile also supports publishing replies straight back from Revinsta once you authorise it; other sources are ingest-first while their integrations roll out.
Your history comes in too. That matters more than it sounds: the analytics need history to tell you what has been costing you stars for the last year, and a category with six mentions since March is only visible if March is in the data.
Yes, and there is no per-seat charge. Access is role-scoped and property-scoped, so a general manager sees their own property while a group operations lead sees everything. Bring every duty manager - charging per seat would mean the person with five spare minutes cannot use the tool.
They are flagged and held back rather than answered on your behalf. An allegation, a safety issue, an event that went wrong - a fluent AI reply to any of those is worse than a slow human one, so automation never touches them by default.
Something we haven’t covered? Ask us directly.
Explore more
All features →Brand Voice
Your brand voice is how your property speaks to guests.
Read moreSmart Snippets
Describe how to handle recurring topics (expensive parking, no vegan breakfast) and Revinsta weaves the right answer into replies naturally, with different wording every time.
Read moreAutomation
Build rules by platform, rating and timeframe.
Read moreTry Review Inbox on your own reviews.
Seven days free, everything switched on, no credit card. You’ll know inside ten minutes whether it sounds like your hotel.